Understand the relationship after authorisation

Initial training matters, but so does the support available later. Ask who your regular contact would be, how after-hours support works, what training continues and how the agency communicates during changes or difficult situations. Request clear explanations rather than general reassurance.

Ask how the agency supports contact with families and professionals, what record-keeping is expected and where carers can raise concerns. The exact answers should reflect current policy and the type of care being discussed.

Make the comparison specific to your household

Discuss travel, training times, work commitments and the support your household may need. Ask about culturally safe support and Aboriginal Community-Controlled Organisations where relevant. It is reasonable to speak with more than one agency before choosing a pathway.

Write down the answers and who provided them, then check anything you do not understand. An agency should welcome informed questions about its role and responsibilities.

  • Who provides day-to-day and after-hours support?
  • What initial and ongoing training is offered?
  • How are concerns, changes and emergencies communicated?
  • What expectations apply to records and appointments?
  • What local and culturally appropriate support is available?

Common questions

Can I contact more than one agency?

Yes. Early enquiries can help you compare support and approach before deciding which application pathway to pursue.

What is the most useful thing to compare?

Look beyond recruitment information to the quality of ongoing training, communication, practical support and the agency’s fit with your household.